Frequently Asked Questions
📦 Orders & Production
What is the minimum order quantity (MOQ)?
MOQ varies by product type. For folding cartons, MOQ starts at 500 pieces.
What is the typical production lead time?
Standard production takes 7-15 working days after sample approval.
Can I get samples before bulk order?
Yes. Pre-production samples available (5-7 working days). Sample cost deductible from bulk order.
🔒 Certification & Compliance
Do you have FSC® certification?
Yes. FSC® certified factory (SGS Hong Kong).
Do you support EU regulations like EUDR and PPWR?
Yes. We are familiar with EU Packaging Regulation and EU Deforestation Regulation.
Can you provide G7® certificates?
Yes. We are a G7® Master Facility Targeted certified factory.
🌍 Shipping & Payment
Do you ship internationally?
Yes. We ship worldwide with major freight forwarders.
What are your payment terms?
Standard: 30% deposit, 70% balance before shipment.
💬 Communication
What languages do you communicate in?
English, Cantonese, and Mandarin. Hong Kong office handles English directly.